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Frequently
asked questions

The essentials on the Rafale, the founding series and pre-orders. A question that isn't here? Write to us.

What is the founding series?

The first run of the Rafale, produced in a limited, numbered quantity. It is made for the early riders who back the project, with direct support from the team. [Number of units to be specified.]

How do the pre-order and deposit work?

You reserve your size with a deposit, then pay the balance before shipping. Everything is handled with direct support, no middleman. [Deposit amount and payment schedule to be confirmed.]

What are the delivery times?

Because this is a carefully produced series, the shipping date is confirmed individually once your order is validated. You are kept informed at every step.

Which size should I choose?

It depends on your build, your level, your spot and the usual wind. Tell us everything by email and we'll point you to the right size, from 5 to 14 m².

What is the P40 canopy?

A Dyneema composite membrane (high-tenacity UHMWPE fibres) of 40 g/m², versus about 55 g/m² for a standard polyester ripstop. It is near-inextensible: it stretches 0.5 to 2% under load, versus 3 to 8% for polyester, so the profile barely moves, flutter disappears and the kite lasts longer. The Dyneema fibre is about 15 times stronger than steel by weight.

What warranty and after-sales support?

Every kite is inspected before it ships. If anything goes wrong, we take it from there directly. See the Warranty & after-sales page. [Warranty duration to be confirmed.]

Can I pay in instalments?

Payment in instalments is planned. [Terms to be confirmed, for example 3 interest-free instalments.]

Do you ship internationally?

Yes, shipping is insured and tracked. [Regions served and fees to be confirmed.]