Home / Shipping & returns

Shipping
& returns

Every kite is prepared, inspected and shipped with care. Here is how delivery, tracking and returns work.

◹ Delivery

Insured shipping

Insured, tracked parcel, packed in the Rafale bag. Shipping for a Rafale kite: €15 in France (international: rate shown at checkout). Apparel: €3.50 in France, €12 internationally. For the founding series, delivery is scheduled for late January 2027 (indicative date, depending on production progress).

◹ Tracking

You stay in the loop

Tracking number the moment it leaves the workshop, and a direct line to the team from start to finish.

◹ Pre-order

Paid at order

A pre-order is paid in full, online by card (Stripe), to reserve your unit. If delivery is more than two weeks late, you can cancel and get a full refund.

◹ Returns

Right of withdrawal

You have 14 days from receipt to withdraw, with no reason needed. The kite must be returned complete and in its original condition; return shipping is at your expense. Refund within 14 days (see our terms of sale, in French).

A question about your order? Contact us, we reply within 24 to 48 h.

◹ Founding series

Reserve
the Rafale

Limited production. Write to us to reserve your size.

Pre-order →